(For people who don’t know, BestBuy is an electronics store that is common in the USA)
This would be in c/ActuallyInfuriating if the consumer protections weren’t as good, but for now, its just a chargeback away from fixing the problem. (I hope the bank doesn’t fucks me over. If they fuck with me, then this is gonna end up in Actually Infuriating). Anyways:
Two days ago, I bought a laptop on BestBuy, but they didn’t use UPS like they had in the past, instead they used Doordash 🤦♂️. When I saw that, I wanted to cancel because I didn’t trust fucking Doordash, but it didn’t let me cancel, so I just hoped nothing bad happens.
Oh wow, my gut feeling about Doordash actually predicted the future.
So, today it was supppsed to be delivered, I saw the guy park in front of my house for a few minutes (I know that’s him because I saw him on the map on the Doordash tracking link), dude walked out, looked my house, went back into his car, drove to the back alleyway (its a neighborhood of single family row-houses), I saw him on my CCTV cameras, he place down the package at a neighbor’s back door, take a pickture, then grabbed it place it back in his car, then quickly drove away.
Bruh.
Now I have to make some phonecalls. Thanks, corporate, great fucking job. I hope the CEO of bestbuy can choke on his pay increase.
And if you are wonder why I didn’t just go to BestBuy, I live in a car-centric city and I don’t have easy access to a car, and carrying big electronics in public transit is just asking for someone to mug you.
At this point, corporations are just in a race to see who gets to be crowned the worst corporation. I mean I hate Amazon and Bezos too, but at least they have a PIN verification system now, so drivers can’t just steal stuff, wtf is BestBuy doing? Fuck these shitty corporation.
I wish I could show you the camera footage, but don’t wanna get doxed.
Probably not using ~~best~WorstBuy again, not with this bullshit “Doordash” delivery. What an actual disaster.
Btw I tried calling bestbuy, they had a fucking voice-bot thing that refused to let me talk to a human until 48 hours has passed. So I just go straight for the dispute, right? I don’t wanna wait 48 hours.
Update: So I got through the bot thing by spamming 0 (or perhaps some other key, I can’t be sure), I got to a rep and explained the situation, they said they send a request to BestBuy and BestBuy will do an “investigation” with Doordash, whatever that means, and then refund. They said it’s supposed to take 3 bussiness days. Well, today is Thursday, Tomorrow is Friday, so I’m guessing by Tuesday end of the day it’s supposed to be resolved?
I mean, I’m giving them 1 week. I’m definitely filing that dispute the Friday next week. Technically I have 60 days to dispute, but I’m gonna stay on the safe side and 1 week is all I’m giving. I’m really wanting to just file right now, but I’m don’t want to get banned from BestBuy for life just yet, but if they don’t refund within a week, I’m just gonna have to be banned from bestbuy, I guess… 🤷♂️
Gonna update later if y’all are still curious in a few days.
Thanks for the heads up. I have ordered things online from best buy in the past but not again if they’re going to do this shit. I know they’re not reading Lemmy for customer experiences but this is ridiculous and nobody should have to go through that. I think a week of “investigation” is more than generous especially if you have video of the guy stealing your shit. I would also file a police report to really add to the evidence but that’s even more time out of your day and then you have to talk to the cops and explain why the felony theft (at least in my state) that you were the victim of is worth the time it takes for them to get off their asses and stop eating doughnuts for 5 minutes to collect the report. A lot of companies won’t do shit without a police report. The driver is also probably going to be pissed if he gets fired over this and also knows exactly where you live, so having a police report is a good idea if he tries some shit. Not that the police will actually do anything about it, again it just adds to the paper trail.
I live in Sacramento, but I drive to San Jose for Central Computers or now MicroCenter to buy gear… I buy nothing mail order, porch pirates are bad enough, but when the driver himself is the thief, that is just it.
Ironically, I never had a “porch pirate”, my neighborhood is pretty chill with that, its not even a rich neighborhood, everyone here is working class. The driver, however, picked up the order from a warehouse like 2 hours away, so I’m assuming he’s not from my city. I had more drivers themselves stealing shit than just random people walking. My neighbor leaves like 5 packages on their doorsteps and didn’t come home til like 2 days later (idk where they went tbh, I don’t really talk to them), the packages were still there. They have packages on their doorsteps like few hours at a time every week, never seen anyone steal it. Maybe because its within sight of my cameras? But like, that didn’t deter that guy that stole my stuff earlier, and judging from the news, thiefs don’t seem to care if there’s a camera, they steal it anyways I guess my neighbood is just that good with not touching other people’s stuff?
I used to do Postmates, and I used to get these kinds of deliveries. I’m not trying to defend BestBuy or DoorDash. This is entirely on the driver. I never even thought about stealing people’s expensive electronics, and I would text or call the customer to ask where they wanted me to leave the package.
I would send the evidence to the police & file criminal charges against the driver.
Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.
Still, you should hassle the corpos, but don’t forget that the driver is the real criminal here.
Honestly, I put 50% blame on the thief, 50% blame on Bestbuy. Theft from your fellow working class people is fucked up, but BestBuy using shady delivery services is also unacceptable.
I can definitely agree that BestBuy & DoorDash are on the chopping block for negligence, but they aren’t the ones who stole your laptop.
In a better, and perhaps idealistic, world DoorDash would be a perfectly acceptable & respectable option for BestBuy to contract for deliveries. And even in that better world, the driver is still the real criminal; fellow working class or not.
Justice should fuck everyone that needs to get fucked; whether they are a big fish or a small fish.
In a better world the driver wouldn’t be exploited in a gig economy and have little incentive to risk criminal charges for a fucking laptop.
You are completely running past socioeconomic factors to be the main driver of small scale crime.
Some people are thieves no matter the socioeconomic factors.
And instead of getting them help with their kleptomania, we built an economy where the richest thieves control the world.
I’d put blame on doordash as well. What’s the point of a 3p delivery system if the system literally accepts anyone that applies, especially in this case
Yeah, I definitely agree that they should be required to do the due diligence when it comes to hiring their delivery personnel.
I didn’t even know this was a thing. I’ll definitely watch out for it.
Call the
bobbiespolice and file a report, using your footage as evidence. If it’s like here, they won’t actually do anything, but you’ll need that report to file a dispute with your bank. Best buy will likely try to write you off, but they can’t really do that with a proper report backed by evidence.Edit: sorry. Police.
I ordered a laptop from BB for an executive at work, they tried delivering it on a Saturday and texted me about it, offered to deliver elsewhere instead, so I’m like, sure bring it to my house. Then when they get there, it’s a third party delivery service (not Doordash but like it) - woman and her boyfriend - hat out looking for a tip. Umm I didn’t ASK for some weird tip-based delivery service, I thought they were UPSing that shit. I can’t put tips on my corporate card, for laptop delivery fees?! So I looked like the asshole after they booked it across town. Haven’t ordered from Best Buy again, what a terrible customer experience.
Its not a food delivery, you shouldn’t need to tip, they had too high of an expectation. I searched up some youtube videos, they get an average of $20-$25 an hour if completed within the estimated time. Its similar to Amazon Flex, they get paid real money (the only dowside is, they are considered “independent contractors” therefore no healthcare and other benefits, but otherwise, it pays pretty much like a normal job). In contrast, for food delivery, base pay is $2.5 and you should tip like $5 minimum + $1 per mile distance because otherwise they wouldn’t have even minimum wage (or just don’t use the service). When they accept an offer, they can already see the estimated total payout, if they don’t like the amount (eg: if someone didn’t tip for food deliver), they should have just declined it, there is no penalty for rejecting an offer (there is a penalty for accepting, then not completing the order). They saw the whole payout for X number of packages, they shouldn’t have accepted if they didn’t like it. (Not blaming the drivers btw, just saying they should stand up for themselves and not let Doordash bully them)
meanwhile if my US friends come to australia and try to tip i will angrily tell them where to shove it
tipping is a fucking scourge
there is no penalty for rejecting an offer
acceptance rate will get lowered and lower acceptance rate leads to less offers meaning less pay
What I mean is, declining a lot of offers will not (if they obey their own rules, that is) lead to a deactivation. Getting less offers is the equialent of your boss (at a traditional employment) randomly say “hey btw, your pay for tomorrow will be halved”, would you still go to work tomorrow? If you are desparate, maybe, but my point is, at some point, you have to stand up for your self. If you get paid $10/hour, for example, and your just barely have enough to survive, are you gonna work your usual 9-5 shit when you get paid $5/hour for a day?
I’m not blaming drivers, not blaming customers either. Doordash should just outright charge a delivery fee that goes to the driver, instead of this “tipping” BS that confuses both the customer and the drivers, because the vast majority of customers just assumes the drivers get paid like in traditional employment, therefore, believes they don’t need to (customarily) tip. The result is, drivers lashing out at customers, when its really Doordash’s fault for misleading everyone.
Yeah, dispute the charge and do it quickly. They like to pretend the window to dispute is short
When I worked for a bank call center the first question before initiating the dispute/chargeback process is “did you attempt to resolve this with the merchant first?” It is a requirement for doing the dispute. OP needs to clearly say yes, and they prevent it by not letting me speak to a human.
OP should also file a police report immediately. They won’t care, but at least the store can’t accuse OP of not following properof procedures.
The standard window for a chargeback with both Visa and MasterCard is 120 days. Don’t let the retailers bully you into thinking otherwise.
Usually just threatening to do a chargeback, without actually doing it, is sufficient to get them to comply. Every chargeback costs the company money (usually around $10 to $50 depending on the bank) and time (dealing with the bank, collecting evidence, etc) even if they win the dispute, so they try to resolve issues without the customer involving the bank.
They can also entirely lose the ability to process cards if they have too many chargebacks. It’s largely an issue for smaller businesses, (there’s no way Visa is going to cut off a giant retailer like BestBuy), but it’s something to keep in mind.
Thanks for the warning. I’ve crossed Best Buy of my list of places to shop.
I stopped shopping at Best Buy in the 1990s when one store asked me to leave. I was writing down some prices so I could do some comparison shopping.
Tbf, in-store is probably fine, just don’t do Online buying and delivery unless you have confirmation that they switched back to normal UPS or Fedex or something.
Edit: Amazon also uses independent contractors called Amazon Flex, so if you ever want to buy expensive stuff, you should turn on the OTP verification option.
I mean, what else is shady if they can’t even get proper deliveries. I would avoid them out of principle.
Hmm yea I get it. Btw what electronics stores are you gonna use? I don’t know where to look now.
Newegg served me well
I miss radio shack and circuit city so bad
cries
And Fry’s waaa. The service was usually bad but if you know what you need they had it. One time thought we got help from a sales lady who was all about "oh that is just right over here… The wife and I bought his-n-hers laptops in the days of windows 98.
Microcenter, perhaps.
Yea, I go out of my way to Microcenter, passing several Best Buys.
ok but isn’t the problem clearly with doordash? why would this be bestbuys fault?
Yeah because you’re totally a 65 year old that buys electronics at Best Buy
The f—?
Get off my lawn, boy
If you used a credit card you can just chargeback. I’m sure the video is more than enough evidence. Best buy will be out a laptop and the money for it so it’s their problem from there.
Still an ugly pain in the ass for the person who wanted to exchange currency for goods and/or services.
I do find it amusing that Doordash itself seems so blaise about this misuse of their services. Like, what an amazing racket. Get paid by one of the biggest retailers in the country to not-pay drivers so they can not-deliver expensive hardware.
All of the formerly food delivery apps are like that. I hate it. And if you don’t get your stuff often enough or if the restaurant gets your order wrong too often they’ll tell you that you’re not allowed to get your money back anymore. And if you do a chargeback they won’t let you order until you pay them.
And that’s fine with me because I stopped using them a few years ago except once in a very great while. But I feel sorry for the people who rely on food delivery because they’re disabled or have time constraints due to working half a dozen jobs to make ends meet. I’ve got a buddy who can’t use Uber eats anymore because of this. He’s taking care of two kids and holding down a job that has him working far more than he should and he has no executive function and very little time left over.
This seems like a very American thing. I’ve never not received my food. No, the drivers aren’t well paid here either.
The one time food did not arrive, it was driver error (similar buildings on one lot) and we contacted the service, got a new order for free (the old one would’ve been cold already)
Also file a police report and let the police identify the thief from video. Then they will get to deal with doordash.
Also file a police report and let the police identify the thief from video.
Not clear enough to identify. Also, cops are highly unlikely to do anything especially if the refund happens and theb I techically wouldn’t be out of pocket for anything (besides the time wasted and mental energy drained on this issue).
You should ask Best Buy why a signature was not required
Even if there was a signature required, the driver could just forge it.
Some services now send a one-time code to the customers that they have to give to the delivery guy to confirm the item as received instead of a signature.
Amazon does that, but then I’m not sure if I can trust if amazon doesn’t just sell something returned after getting used as “new”.
Manufacturer’s websites also doesn’t have a lot of discounts like Bestbuy or Amazon has.
Not sure what place to get stuff from now. Or do I have to bother asking a relative to drive me to a local BestBuy.
I have used B&H for stuff whenever possible for the past few years. Less selection of general tech, but I have been flawlessly happy with the service, returns, shipping, etc.
See if you have a microcenter near you. Not sure about delivery though, but I love that place.
wait, there are microcenters? when did they expand? i only have to drive 3 hours instead of 12 to get to one now and i was just by there last week what am i doing with my life
i only have to drive 3 hours
Americans are so weird 🤔
Maybe that means there used to be one in a city 6 hours away, now there’s one only 1.5 hours away? That’s a pretty huge difference
There’s 29 Microcenters in the USA! One just opened near me.
Theres at least 3 in Ohio, two of them less than 2 hours from me 😁
blessed be ohio, land of more microcenters than here
then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
then you gain the extra potential illegal action due to forgery. so its a game of risk management for the drivers.
I think you are overestimating how much cops actually care. Most likely, one of these companies just files an insurance claim and that’s it. Maybe if the delivery person does it often they’ll get fired, but I haven’t seen anyone actually going to prison.
Cops and city government are more interested in giving people tickets than they are of solving crime. Implement a new theft enforcement team that takes complaints online with porch video attachments and goes after porch pirates? No … they dont have the resources.
Put in more traffic cameras to catch speeders and red light runners? Oh yeah, get those criminals.
They like to tax people, but only to the working class. If you are Rich? Well here’s a tax cut for you! 🤦♂️
I’m sorry, but that’s a dumb argument. The presence of a signature doesn’t imply you accepted a shipment. Even if you know my name, you have no idea how I sign it. It’s trivial to prove a forged signature doesn’t match the one on my license, credit card, lease, etc…
Plenty of companies don’t actually check signatures these days.
Napa auto parts wanted a parts deal with our company but mentioned they will deliver with doordash, so our supervisor just ignored them.
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A lot of companies have moved towards using Uber or Doordash for same day deliveries.
I don’t like buying stuff from Amazon, but they’re the only company I’d trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don’t end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.
well what bout delivery that isn’t same-day then? same-day delivery is completely bonkers to expect
They directly employ the delivery drivers
Amazon’s legal department would definitely disagree with this gross mischaracterization of the independent contractor relationship they have with their flex “partners”
They’re independent contractors but they’re still working for Amazon, and Amazon does the job of recruiting and training them. My point was just that they have to take responsibility rather than saying “that’s Doordash’s fault and you need to speak to them”
I think he’s just taking the opportunity to point out that Amazon is committing tax evasion by fraudulently misclassifying those employees as contractors.
If you order from Best Buy then presumably your contract is with them and not Door Dash. Though I guess you need to check the T’s and C’s to know what you agreed to…
amazon’s legal department can be wrong about the definition of independent contractor, especially as they have a significant conflict of interest in getting it right. they’ve been wrong before.
That’s for the courts to decide and with some minor victories for team slaves in a few locations, US courts mostly enabled this “classification”
Either way, even if it finally gets fixed, all of these tech companies were able to use this “grey” period to achieve market dominance.
The current framework will never provide peasant favourable outcomes since system is set up to do the opposite.
As someone who does uber and doordash for extra money, they do and it’s annoying for us too. I had to deliver 8 bags of mulch from Lowes the other day in my tiny car, took ages to get the employees to help, etc.
How does Walmart do it? I ordered my Switch 2 and a couple other accessories on separate occasions from them over the last few weeks, and they are clearly not using any of the traditional delivery services.
Walmart has Spark which is a delivery network they control that’s similar to door dash but AFAIK doesn’t require any logos on the vehicles.
Not sure how common this is, but we ordered some clothing dyes from Walmart since they were the only place that had it, anyway they delivered it with Uber for some reason. It was fast but we didn’t know and also we hate Uber, so that sucked. Maritime Canada btw, not sure about the states. I assume for something big and in demand like that it’ll be normal box shipping. Good luck!
A lot of companies have moved towards using Uber or Doordash for same day deliveries.
Pizza places, especially the chain pizzas places, all use Doordash now 😓. I think Dominos is the only one left near me that still has in-store drivers.
I don’t like buying stuff from Amazon, but they’re the only company I’d trust for same-day at the moment. They directly employ the delivery drivers (via Amazon Flex) so you don’t end up with issues where Doordash and Best Buy blame each other and neither takes full responsibility.
I don’t exactly “trust” amazon either, they deliver to the wrong addess all the time. But for expensive stuff, there’s an option to require a PIN, so no “deliver to the wrong address” or “place at the door and then steal it” shenanigans. That’s why they are slightly less shitty.
Also, my order for Bestbuy wasn’t even “same day”. Order was placed on June 17 for “tomorrow” (aka: June 18), then it got delayed to today, then promptly stolen.
I did door dash for a couple months. One of my deliveries was from a parts store to a service center, lmao. At least they left me a tip?
Sooooooooo…did doordash prompt you to tip your driver?
There was no option at all. Besides, this isn’t a food delivery (where the pay is shit). You can check on youtube, the payout for package delivery averages from $20-$25 per hour (well other than the fact that they don’t get health benefits like with traditional employment), total payout is shown before they accept, they could’ve just declined.
Asking the real questions tbh
