Who said he was wrong? He basically guaranteed that android users will respond that way by refusing to support them, thus ensuring he will always be right about them
He’s not obligated to provide support but there are infinitely many ways for decline providing support without insulting someone for being an Android user, and insulting Android users in general, at the same time, literally the moment when someone sought for support.
Especially when Discord is not even inherently a support platform to begin with, Discord is a fricking instant massaging platform, this is fundamentally no different from insulting a stranger on the street the moment they started a conversation, with the most BS insult ever.
Carrying a grudge? “This long and vocally”? Who? How?
And I’ll say it again - it isn’t toxic entitlement for users to expect to receive support on the platform they’ve been told to use to receive support. I’m not sure how you can argue differently, unless you twist words to the point of meaninglessness.
No. Every time FOSS comes up on Lemmy, FOSS adherents remind me why I’d never dip my toe in that mess.
I use some open source, but I also pay to support it, so I’m not true FOSS. See: Home Assistant. I contribute to the support at times, and I’m familiar with the frustrations - and the need to be consistently cordial. And thick skinned.
For all you know you’re talking to someone on the spectrum. Perspective matters.
It’s more than just FOSS users. It’s “The Internet” in general. At least two of the modding scenes I’ve been in have had multiple developers (and artists and translators) just quit due to their users aggressively complaining about the stuff they give away for free.
Of course, it doesn’t get that much better when people have to pay for things – ask customer service representatives how much toxicity they see from unsatisfied customers.
And android users are not obligated to give a good review after not receiving support.
I have no problem with his actions, (if he doesn’t have the resources/energy/time to support on all platforms, who can complain about that?), but I don’t think he’s very good at the whole communicating with other humans part of software that sadly in the OSS world tends to fall on the same devs that do the work, he could have avoided both this comment thread and the angry android user above with zero extra effort by simply phrasing things better.
The particular poor phrasing he chose seems to imply to me that he’s lumping all users of each platform together in his head, and each negative interaction builds on the previous, which isn’t the healthiest attitude, and does indeed make him look like an arsehole to anyone who’s just turned up and hasn’t yet done anything wrong.
Who said he was wrong? He basically guaranteed that android users will respond that way by refusing to support them, thus ensuring he will always be right about them
He’s not obligated to provide that support. But the tone sure makes it seem expected.
He’s not obligated to provide support but there are infinitely many ways for decline providing support without insulting someone for being an Android user, and insulting Android users in general, at the same time, literally the moment when someone sought for support.
Especially when Discord is not even inherently a support platform to begin with, Discord is a fricking instant massaging platform, this is fundamentally no different from insulting a stranger on the street the moment they started a conversation, with the most BS insult ever.
Too many FOSS users are toxicly entitled… It ruins things for everyone.
It isn’t toxic* entitlement to seek tech support on the platform the developer offers tech support on.
Edit: added “toxic” for clarification
Why wouldn’t I be entitled to tech support if they’re offering tech support?
I meant it’s not “toxic entitlement” like the other commenter I replied to claimed. Edited my original comment to hopefully be clearer.
No, but carrying the grudge this long and vocally leaves me to wonder if the story is as crisp as put forth.
And FOSS die hards put many people off of lemmy early on.
Seek? Yes. Expect? No.
Carrying a grudge? “This long and vocally”? Who? How?
And I’ll say it again - it isn’t toxic entitlement for users to expect to receive support on the platform they’ve been told to use to receive support. I’m not sure how you can argue differently, unless you twist words to the point of meaninglessness.
You are the only one here carrying on a grudge and being vocal about it.
Are you a big fan of FOSS? How much are you going to support FOSS developers today hmmm?
No. Every time FOSS comes up on Lemmy, FOSS adherents remind me why I’d never dip my toe in that mess.
I use some open source, but I also pay to support it, so I’m not true FOSS. See: Home Assistant. I contribute to the support at times, and I’m familiar with the frustrations - and the need to be consistently cordial. And thick skinned.
For all you know you’re talking to someone on the spectrum. Perspective matters.
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It’s more than just FOSS users. It’s “The Internet” in general. At least two of the modding scenes I’ve been in have had multiple developers (and artists and translators) just quit due to their users aggressively complaining about the stuff they give away for free.
Of course, it doesn’t get that much better when people have to pay for things – ask customer service representatives how much toxicity they see from unsatisfied customers.
What are they entitled to? And how is it toxic?
Entitled to nothing. Toxic by acting like they are entitled and now a slew of other people are toxic about a FOSS dev.
But we sure do love FOSS, am I rite?
It’s like introspection or game theory mean nothing to people…
And android users are not obligated to give a good review after not receiving support.
I have no problem with his actions, (if he doesn’t have the resources/energy/time to support on all platforms, who can complain about that?), but I don’t think he’s very good at the whole communicating with other humans part of software that sadly in the OSS world tends to fall on the same devs that do the work, he could have avoided both this comment thread and the angry android user above with zero extra effort by simply phrasing things better.
The particular poor phrasing he chose seems to imply to me that he’s lumping all users of each platform together in his head, and each negative interaction builds on the previous, which isn’t the healthiest attitude, and does indeed make him look like an arsehole to anyone who’s just turned up and hasn’t yet done anything wrong.
No, but the app will inevitably have bad reviews on Android because it will not be as good - both technically and in terms of “customer service”.
FOSS can’t usually compete with big tech in this area and it is one of the biggest drawbacks to FOSS in general. You are on your own.