

“Its the customer’s that are wrong” is essentially what he is saying. Anyone with any marketing ability should know how insane that sounds. Build something that people want to use to drive growth. This is pretty much an admission that LLMs are a solution in search of a problem.


I have a hard time calling this enshittification, it dilutes term if it is just used to mean anything getting worse. Rather it should be used to describe the purposeful corporate destruction of a service’s value to boost profit after attracting users.