• lady_maria@lemmy.world
    link
    fedilink
    English
    arrow-up
    2
    ·
    3 hours ago

    Their frontline workers should take the brunt of what the public feels.

    Yes. That is the job. But the fact that they already take the brunt doesn’t justify anyone screaming/abusing/threatening/ect the CSR.

    Sounds like a win to me. Company goes under because no one wants to work for them knowing the public hates them or they will get paid enough they don’t care.

    A win for whom? What exactly do you get out of it? Satisfaction? Is it just some kind of flaccid moral victory or something?

    If this were actually the case, quite a lot of businesses would’ve gone under a long time ago. Most of them still pay shit wages.

    In the meantime, real people are negatively affected by the assholery of customers every single day.

    This is not a win for the workers. It’s hard enough being forced to spend most of your life working to make just enough money to scrape by, let alone being screamed at, insulted, condescended to, ect.

    But then you can’t access the person who is at fault so there is nothing you can do.

    except to berate the CSR, apparently. There’s definitely nooo way to voice one’s concerns while speaking like a respectful, emotionally competant human being.

    Wait, what does flipping out on them accomplish again?

    • Doomsider@lemmy.world
      link
      fedilink
      arrow-up
      1
      ·
      28 minutes ago

      Good we agree it is their job. This was not really a threat and let’s be honest because of the power difference this lady is facing actual jail time whereas the worker faces nothing.

      As I explained, it is a win if CSR don’t want to work for the company unless they are paid more. At this time in history there is a glut of jobs. No one is forcing these people to work for this shit company.

      Making an obvious statement out of frustration is not berating. This lady did not even curse the CSR out. I mean you are really just siding with the corporation under the guise of protecting the CSR agent.

      Having worked as a CSR for years I can definitely say this was no where near flipping out. Nice try though.