For a company that built its reputation on quality, Sonos has entered an utterly unacceptable level of business conduct with its “app-ocalypse.”
  • Sonos’s botched app rollout is a significant leadership failure, resulting in widespread customer dissatisfaction and technical issues that undermine its brand.
  • Over 100 employees were laid off, likely due to the mishandling of the app, reflecting poor leadership priorities and decisions.
  • Sonos now faces potential long-term damage to its customer loyalty and market confidence, with upcoming updates needing to address these issues urgently.
  • ryan213@lemmy.caEnglish
    23·
    4 months ago

    I hardly use my Sonos speakers now since the big update. I just replay what I have in the queue and hope it doesn’t fail to connect.

    • AbidanYre@lemmy.worldEnglish
      8·
      4 months ago

      Other than the soundbar on my TV, the thing I use it for 90% of the time is an alarm that pays lullabies for my kids from Navidrome. I had to revert the android app and tell everything to never upgrade.