In its services and repair terms and conditions, Google says it will keep devices sent in for repair if they have a non-OEM part.
  • Deello@lemm.eeEnglish
    5·
    5 months ago

    If you send in a phone with non-OEM parts it’s safe to assume that it’s a bit on the older side. You’re probably sending it in instead of buying a new phone because you can’t find a repair shop that will work on your device because sourcing parts can be difficult for older devices. If you’re suddenly hit with a bill that costs more than the value of a new phone, or at least a replacement, suddenly paying becomes questionable. But yeah, you’re right. It feels like theft.

    • macniel@feddit.deEnglish
      2·
      5 months ago

      Okay but there is a thing called Estimate and either the customer agrees with the bill or they need to give the item back.

      • Deello@lemm.eeEnglish
        1·
        5 months ago

        Customer: my phone doesn’t charge

        Estimate:
        $100 USB charge board
        $50 labor
        $10 shipping $160 total

        Actual price:
        $120 Screen (OEM replacement)
        $75 fingerprint reader+assembly (OEM replacement) $40 speaker (OEM replacement)
        $100 USB charge board
        $120 labor
        $10 shipping
        $465 total

        I think most people would swallow the loss and use it as an excuse to upgrade. Use that same money for a new phone instead of a fixed phone