I went to a Wendy’s last year. They just opened one near me so I figured why not. They wanted me to put my order in on a touch screen. I walked out. If you can’t employ people to take my order I won’t visit your establishment.
Touch screens are actually pretty great imo. You can see all the options they have (and not just what they put on the menu screens for that day/week/season), see any extra options you can do (like Taco Bell has a “grilled” option for their burritos), customize it exactly how you want it, and best of all you can take your sweet-ass time.
I generally don’t mind ordering on a touchscreen, but every time I’ve attempted it at a Wendy’s in the last year (multiple locations in different towns) I had to go to the desk because something wasn’t working
I went to a Wendy’s last year. They just opened one near me so I figured why not. They wanted me to put my order in on a touch screen. I walked out. If you can’t employ people to take my order I won’t visit your establishment.
Touch screens are actually pretty great imo. You can see all the options they have (and not just what they put on the menu screens for that day/week/season), see any extra options you can do (like Taco Bell has a “grilled” option for their burritos), customize it exactly how you want it, and best of all you can take your sweet-ass time.
Yeah, I go to the kiosk every time. Saves me a conversation and I can get real granular with it.
I generally don’t mind ordering on a touchscreen, but every time I’ve attempted it at a Wendy’s in the last year (multiple locations in different towns) I had to go to the desk because something wasn’t working