I work in retail (sometimes). It’s so odd how some customers think you’re really patient and kind, and others accuse you of treating them like shit. Yesterday I asked someone to do something that we have to ask customers to do, and I get called a bitch and that it’s all bullshit.
I know people’s behaviour is just communication, and that I shouldn’t take it personally, but sometimes in the moment, I still feel my fight-flight-freeze response going. Body says danger.
Was floating around the store today and the 15 year old girl at registers got really overwhelmed. A customer was on crutches and was waiting a while because the girl obviously couldn’t be in two places at once, and needed assistance. I walked past there and she was bawling her eyes out. I could’ve handled it so much better, by apologising to the customer first and helping them, and then seeing if the girl was okay. The customer was getting pissed and telling me that there should be more staff on, and that that girl didn’t know what she was doing. The girl knew what she was doing, but got really overwhelmed by that customer. She was justified in being angry, but taking it out on a 15 year old girl, come on.
I went straight to the girl, and asked if she was okay, and then told that customer not to be rude to the girl. She’s 15 and trying her best. Then another customer came up from behind and said I should be more considerate to the injured person, and it’s not their fault if we don’t have enough staff. I kept telling her I understand, and she’s like no you don’t. Clearly you don’t know what’s in my head ma’am.
I should’ve just said what’s going on and gauged the situation to de-escalate it, but I see someone crying and panicking, and feel like they should be tended to first. Going to try not to beat myself over this.
Yeah, it’s not that deep! Sometimes things take longer than expected in life. Not saying that they should have to wait a super long time when it can be done faster, but no need to make a girl cry.
You are such a beautiful person. I really don’t understand people sometimes. To customers who can’t be patient, tell your story walking cunt. It makes me angry who don’t understand a fair go.
Something that helps me in this situation is thinking something along the lines of: wow these people are pretty messed up to be treating people like that, poor things, must have had a hard life. I pity them that they are how they are
I don't think I want to work with people anymore.
I work in retail (sometimes). It’s so odd how some customers think you’re really patient and kind, and others accuse you of treating them like shit. Yesterday I asked someone to do something that we have to ask customers to do, and I get called a bitch and that it’s all bullshit.
I know people’s behaviour is just communication, and that I shouldn’t take it personally, but sometimes in the moment, I still feel my fight-flight-freeze response going. Body says danger.
Was floating around the store today and the 15 year old girl at registers got really overwhelmed. A customer was on crutches and was waiting a while because the girl obviously couldn’t be in two places at once, and needed assistance. I walked past there and she was bawling her eyes out. I could’ve handled it so much better, by apologising to the customer first and helping them, and then seeing if the girl was okay. The customer was getting pissed and telling me that there should be more staff on, and that that girl didn’t know what she was doing. The girl knew what she was doing, but got really overwhelmed by that customer. She was justified in being angry, but taking it out on a 15 year old girl, come on.
I went straight to the girl, and asked if she was okay, and then told that customer not to be rude to the girl. She’s 15 and trying her best. Then another customer came up from behind and said I should be more considerate to the injured person, and it’s not their fault if we don’t have enough staff. I kept telling her I understand, and she’s like no you don’t. Clearly you don’t know what’s in my head ma’am.
I should’ve just said what’s going on and gauged the situation to de-escalate it, but I see someone crying and panicking, and feel like they should be tended to first. Going to try not to beat myself over this.
Anyway, cheers 🍻
Nah good for you, customer service aren’t punching bags. If you don’t agree with the business LEAVE.
I would have done the same. The customer isn’t going to die because they had to wait an extra 10 mins
A literal child is so upset she’s in tears.
The customer can fucking wait or go elsewhere.
Yeah, it’s not that deep! Sometimes things take longer than expected in life. Not saying that they should have to wait a super long time when it can be done faster, but no need to make a girl cry.
You are such a beautiful person. I really don’t understand people sometimes. To customers who can’t be patient, tell your story walking cunt. It makes me angry who don’t understand a fair go.
Something that helps me in this situation is thinking something along the lines of: wow these people are pretty messed up to be treating people like that, poor things, must have had a hard life. I pity them that they are how they are
you would think so but not always, I know quite a few arseholes that have had an objectively nice life
You are a much kinder person than I am.
so many hugs, you did the right thing
and remember, even rude people sometimes get injured,
💕💕