Are you sure there is no ticket? Some systems let you make tickets that the end user is not notified for. Also, depending on the size/ levels of automation your call may have populated all your info on the agents end.

Depending on the help desk they probably knew it was you. Did you call from a phone HR knows about? If it was a walk up, did they make the ticket before or after resetting your MFA?

I use it a fair bit. Mind, it’s something like formating a giant json stdout into something I want to read…

I also do find it’s useful for sketching out an outline In pseudo code.

Just to give an outsider perspective to anyone reading this. I live in the Seattle Metro, have worked for Microsoft, and now work at a unicorn. I have a list of skill and experience that any ops department would drool over. Amazon is is one of the companies I won’t even apply to unless I’m desperate for a job (and even then I’m not planning to stay).

And I know I’m not the only one.

Aka sso.tax

If your installing, or deleting something and your package manager is modifying more then a few packages: stop, read and think about what your about to do.

That’s the scary thing. It looks like this narrowly missed getting into Debian and RH. Downstream downstream that is… everything.

Enterprise tooling (aka a usable API) and it stays out if my way.

I have a framework. Hands down the best laptop I’ve ever worked with/on.

As an ops person I disagree! Our arbitrary changes are documented in a jira ticket in the ops project. If you can’t view the ops project fill free to open a ticket in ops and we will triage it when we feel like it.

We found an use case with Page duty and it’s ical feed already…

First off, aiming to start in security is a fools errand. Security is one of the many paths that your career might take after you gain some knowledge.

Some more random thoughts before real advice. The two hardest things in IT are getting into help desk, and getting out of it. The reason is two fold: 1) help desk is the great entry point for the greater IT industry, and 2) one person in a help desk role is fairly similar to another when it’s time to move out of help desk.

Now: If you have the time, go to your local community college and take their it/networking/security program. The degree will help - you won’t skip help desk (unless your lucky), but you are better equipped for getting out of it. You will also learn a bunch of stuff, get some projects to stick on a resume, etc.

If you don’t have that time you can go the cert route. Be warned however - certs do not substitute for real experience. Do not fall for the trap of thinking that getting X cert is your ticket to Y job. You will be in for a ride awakening when your sitting across from someone like me that only asks situational, hypotheticall questions with no correct answer ( I care about how you think and approach problems over book smarts).

Ok. Last bit of advice: the 10 things I look for (in order) when interviewing entry level help desk.

1. customer service skills,
2. ability to learn,
3. customer service.
4. some mild interest in tech.
5. customer service.
6. the ability to learn troubleshooting.
7. customer service.
8. the ability to admit you don’t know…
9. customer service.
10. not being an asshole.

I can teach you how to fix a printer, design a network, or spin up infrastructure in the cloud. I can’t teach you how to act around people.

It’s $100. In 2023 that does not even cover groceries for a middle class household of four for a week.

If you want to advocate absolute austerity to someone who has no expenses yet - go for it. Me? The world is shitty enough as is - of something’s going to make you happy, and you have no other expenses, go for it.

Don’t spend your money because it’s a " good deal". In theory your guardian(s) are covering the expenses the rest of as as adults just accept. Therefore take advantage and spend your money on what brings you joy.

Just use npm to install all the dependencies. What’s the worst that can happen.

Yep c flat or b sharp. If the octave has a half step between notes (a full step is A to B, B to C, etc), then a sharp/flat is created. The octave dictates if we call it a sharp or flat, but from a mathematical perspective they are the same tone.

Yes? If you don’t like your clutch? Mid 30s in the PNW. Now to be fair, one of my cars is an ev, the other is a cvt transmission.

We’ve got it rigged up for aws sso. Each department can make any number of permissions sets (and link to any number of groups). The config for that is all stored in git (with code owners configured so you can only mess up your own stuff).

Fyi. If your IT department is remotely on top of things - they know. They just might have larger fish to fry.

We can see all kinds of things about any devices that log on to check email, connect to the VPN, etc.

So I’m using it with Python. For me it’s able to do some stuff that terrafom never would be able to (Ive got a spot where resources are generated for each file/object on disk).