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Joined 1 year ago
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Cake day: June 12th, 2023

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  • New people who don’t know wtf they are doing because we don’t have structured training and our written documentation is piss poor and we’re overall bad at helping them. Some new college grad botched a multi-million dollar program and come to find out, they weren’t getting any meaningful mentoring or guidance.

    The thought is we will be better at seeing these sorts of gaps earlier if we’re having real conversations, not just the routine PowerPoint presentations sanitized to show all is good.

    Could a team train and mentor via virtual interaction only? Sure. Can this particular team? Nope.





  • A man went on a misogynistic tirade and punched me.

    He wanted some thing we were out of stock of. Then he wanted some other thing for free because we were out of stock of the first and I told him I could give a discount but not free. He got increasingly mad. I offered to have the store call him when we got the thing in stock, referred him to another store where they did have it in stock, offered coupons, nothing deescalated him. Lots of screaming, calling me bitch, cunt, whore, etc. He reached over the counter to punch me, which fortunately took a lot of power out of the punch and gave me enough time to shift so he hit my arms instead of my face (mostly).

    I hit the panic button early on but the response was a couple min too late.

    He was arrested and pled guilty without me having to talk in court, so that was nice.