A profound relational revolution is underway, not orchestrated by tech developers but driven by users themselves. Many of the 400 million weekly users of ChatGPT are seeking more than just assistance with emails or information on food safety; they are looking for emotional support.
“Therapy and companionship” have emerged as two of the most frequent applications for generative AI globally, according to the Harvard Business Review. This trend marks a significant, unplanned pivot in how people interact with technology.
Just a note to say that the very first chat bot, Eliza, created in the 1960’s was a Rogerian therapist. I’m sure I remember a quote that the author was surprised that people opened up to it. I doubt anyone working in AI or chat technology would not know about Eliza so probably not a surprise to the industry… but maybe I am that old. [edits: facts/spelling etc]