My orthopedic surgeon uses this exact same system (phreesia). I can’t leave the practice, because they’re the only ones in my area who will accept my insurance.
The illusion of choice under capitalism. You can vote with your wallet, but we’ll do everything in our power to make every alternative suck ass; from irrational inconvenience all the way to straight killing you.
Yes. One always has the option to call the office and speak with someone, but this isn’t much of an option if the practice fired the employee who used to answer the phones because now they have this handy no-contact solution that just so happens to cost a little bit less per month than what they were paying Brenda to answer the phone. Also, it will cost more than Brenda’s salary in a year when prices go up to increase shareholder revenue.
I would absolutely leave that practice.
My orthopedic surgeon uses this exact same system (phreesia). I can’t leave the practice, because they’re the only ones in my area who will accept my insurance.
Isn’t that fun?
The illusion of choice under capitalism. You can vote with your wallet, but we’ll do everything in our power to make every alternative suck ass; from irrational inconvenience all the way to straight killing you.
Yes. One always has the option to call the office and speak with someone, but this isn’t much of an option if the practice fired the employee who used to answer the phones because now they have this handy no-contact solution that just so happens to cost a little bit less per month than what they were paying Brenda to answer the phone. Also, it will cost more than Brenda’s salary in a year when prices go up to increase shareholder revenue.