I went to dunkin’ the other day and asked for an iced latte with less ice because it’s winter and I wanted less ice. They gave me a cup that was halfway full of coffee. So I asked why and they told me they press a button on a machine, it fills it halfway full with coffee and then they add ice. So when you get a medium iced latte, you’re not actually getting a medium latte, you’re getting a small or a kids size nowadays of coffee, and then they just fill the rest of it with ice. If you ask for less ice, no screw you, you’re not getting the full amount of coffee that you paid for…
I have never heard of this in any other country. What the hell?
If I go to a juice bar and order a drink made with one orange, one banana, one kiwi, and two scoops of ice, blended to fill a cup, I fully understand that it’s not the ice I’m paying for. If I ask for the same drink without ice, I don’t expect them to throw in another orange and half a banana to fill the cup.
I don’t disagree that with something like soda or coffee, it costs them nothing to replace the ice with more drink. But I also don’t feel entitled to guilt them if they don’t. They’re serving the same amount of drink to everyone - I just prefer mine without ice.
I more or less agree. In your juice bar example we’re talking about lower margin perishables. Totally makes sense there. The beverage in question was a coffee drink which is, frankly, pretty high margin. Especially with the ice. The problem with this thread is people moving to hypotheticals when a fact check was literally a click or so away.
Facts aside - Anyone who’s worked in hospitality or the service industry generally understands doing a solid for a customer will typically pay dividends as they will return to spend more money later. This was clearly an opportunity lost, objectively speaking.