I’m having a hell of a time with my current ISP (sitting at 18 days now without a connection) and I’m having to bite my tongue every time I’m talking to them (Remember The Human and all that)
Whilst the front line support are nice people and answer the phones quickly they are honestly pretty useless and they never really sound like they know what they’re talking about, also seemingly none of the departments seem particularly good about communicating what’s going on so it’s hard to get a straight and useful answer out of them.
Have you ever lost it with a rep? What happened? and did it ever help push things along?
My dad always told me the squeaky hinge gets the grease. Generally I try to make it eady at first, but if nothing works, thats when its time to start getting angry.
The squeaky wheel gets the grease… until it gets replaced. Squeaking works in the short run.