Even though our computers are now better than 15 years ago, they still malfunction 11%–20% of the time, a new study from the University of Copenhagen and Roskilde University concludes. The researchers behind the study therefore find that there are major gains to be achieved for society by rethinking the systems and involving users more in their development.
“Up to 20%” is meaningless for a headline and is pure click bait. It could be any number between 0% and 20%. Or put another way, any number from no time at all to a horrifying more than an entire day per week.
Why not just state the average from what is probably a statistically irrelevant study and move on?