Corgana@startrek.website to

Technology@beehaw.orgEnglish · 10 months ago

Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

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Air Canada Has to Honor a Refund Policy Its Chatbot Made Up

Corgana@startrek.website to

Technology@beehaw.orgEnglish · 10 months ago

The airline tried to argue that it shouldn't be liable for anything its chatbot says.

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danA
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10 months ago
Wired doesn’t show a paywall for me for some reason, but in any case the the original source is Ars Technica which I don’t think shows a paywall to anyone: https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/

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