The folks who know enough to know they need processes aren’t the problem. If you give them instructions they’ll follow them and things will be okay.

It’s the folks who don’t know that they need processes who are the problem. The folks who, after having walked them through something ten times, ask you to do it. They see an error message like “TCP connection timeout” and have no idea where to start looking, except to send me an email so I can tell them that they probably have network issues.

I agree: The fact that it works at all is astounding.