The airline touted a partnership with an AI-enabled revenue system as a step on the road to fully personalized ticket pricing, part of its goal to raise profit margins long-term.

Delta has a long-term strategy to boost its profitability by moving away from set fares and toward individualized pricing using AI. The pilot program, which uses AI for 3% of fares, has so far been “amazingly favorable,” the airline said. Privacy advocates fear this will lead to price-gouging, with one consumer advocate comparing the tactic to “hacking our brains.”

  • ryper@lemmy.caEnglish
    48·
    5 hours ago

    They left it until the very end of the article:

    Early research on personalized pricing isn’t favorable for the consumer. Consumer Watchdog found that the best deals were offered to the wealthiest customers—with the worst deals given to the poorest people, who are least likely to have other options.

    • skisnow@lemmy.caEnglish
      7·
      3 hours ago

      Yeah when I started travelling on a generous business expense account I found that it was increasingly the case that I didn’t even need to charge things to it. Things just start becoming fucking free when you’ve got money.

    • SuperSpruce@lemmy.zipEnglish
      1·
      2 hours ago

      This is honestly surprising to me. Wouldn’t they charge wealthy people more because they could just suck up the higher prices?