I unsubscribed from their mailing list and in short order received 3 more emails lol

EDIT : And props to Adguard for admitting and explaining their mistake… They just replied to my ticket and apologized… It was a glitch in their system

  • BrainisfineIthink
    link
    fedilink
    English
    511 months ago

    AdGuard was my ad blocker of choice on Android for years, but man did they fall off a cliff recently. I used them when you could purchase a forever license (which I don’t even think is an option anymore?), and it was great. All ads would be blocked basically everywhere, whenever they’d sneak through it just meant there was a filter that was out of date and needed to be updated.

    Then about a year ago, the shenanigans started. Non-stop emails like OP is complaining about but also - their service BROKE whenever my phone would switch from data to wifi or vice versa. Like, any time it switched network types, just no internet would work at all. I’d have to force quit AdGuard and suddenly everything was fine. The timing happened when android updated from 12 to 13, so I figured it was something to do with that and emailed customer service. I got a notice that said something like “due to high ticket volume, it may be SEVERAL WEEKS before we get to your ticket or acknowledge it is being worked on, thank you for your patience.” So they’re spamming your inbox non-stop trying to click farm, but they have nobody actually working on the product. I never heard anything ever again (still haven’t…account is still active, email is still the same). I tried reaching out 3 or 4 more times but I’ve never received a response.

    So…yeah fuck em I guess.

    • wander1236
      link
      fedilink
      English
      4
      edit-2
      11 months ago

      You can still buy a lifetime license. I got the family one (9 devices) for $170 a few months back, haven’t received any spam, and am really enjoying the extra features like userscript injection.

      This is all on mobile. On desktop, I use ABP and uBlock Origin for ad blocking, and Tampermonkey for userscripts. But since none of those work on mobile unless you use specific browsers and avoid client apps altogether, AdGuard has been a pretty good replacement for me.

    • Spliffman1OP
      link
      fedilink
      English
      1
      edit-2
      11 months ago

      Aaaand no response from my ticket yet, from your experience now not expecting one lol And my experience was specifically with Adguard for Android also

      • BrainisfineIthink
        link
        fedilink
        English
        111 months ago

        I do hate to say it but I haven’t found any software level ad blocker that was as good as AdGuard. I’ve been using AdAway and it does an okay job but only like 80% as effective if say. Most others I tried were shit.

        • Spliffman1OP
          link
          fedilink
          English
          111 months ago

          You use it on the phone? I used to use Adaway exclusively but that was before a couple years ago when I stopped rooting my phones. Now I’m just using Block this! on the phone, does the job well. I’m happy with it at least… Something got on my nerves about Adguard on the phone but it’s too long ago for me to remember now. :-)

          • BrainisfineIthink
            link
            fedilink
            English
            111 months ago

            Yes I used AdAway and AdGuard exclusively on my phone. I use ublock for everything on my desktop, and will until it stops being effective. I never see ads on desktop of any sort so it’s still chugging like a champ but to my knowledge they don’t make an OS level blocker for Android.

            AdAway is available on f-droid, it’s not in the app store as far as I know.

            • Spliffman1OP
              link
              fedilink
              English
              1
              edit-2
              11 months ago

              Yea uBlock has been great for me on desktop too. And Google won’t be having any adblocker on Playstore no no no

    • Spliffman1OP
      link
      fedilink
      English
      111 months ago

      Well they did reply to my ticket to apologize and explain, and also posted on their subreddit as to their error in making some changes to their email system that caused duplicate emails to fire out. So I give them credit for that at least